Terms & Conditions

1. Registering Policy

When registering at Fishbox.ae, please be sure to enter all personal details correctly. By registering with Fishbox, you agree with all Terms and Conditions.

2. Ordering Policy

Just follow our simple order policy as set out on our website. However, due to the nature of our business and where we are located in the world, our availability and prices may change. Please note: seasonality, weather and even flight delays can affect our orders. You may call us on 056 607 3535 for any queries or to place special orders. 

3. Payment Policy

We accept card and cash on delivery to your residence; we do not take payment online. Fishbox will not pass on any of your personal details to third parties. 

4. Satisfaction Policy

We undertake to supervise your individual orders personally. In the unlikely event of a problem, please contact the hotline and let us know the nature of any issue and we promise to resolve this within 24hrs.

5. Statement

While every effort is made to ensure all bones are removed from fillets and portions, there can still some left embedded within the fish. Please take care and check thoroughly as Fishbox will not take any responsibility for unseen bones.

6. Cancellation Policy

If you need to cancel your order, please contact us by 6 pm the night before. Kindly note that any cancellation of special individual order requests will be charged in full unless 24hrs notice is given to Fishbox.

We may change the Terms & Conditions at any time. Please check regularly.