CUSTOMER INFO

FAQ'S

How will my fish be delivered?

Fish will arrive in temperature controlled vehicles and delivered in thermocol polystyrene boxes, Whole fish will be in flaked ice, and fillets/portions will be vacuum-packed and kept cold with gel packs or ice.

I have received my fish, now what?

Unpack your box. Place your Fish immediately in the fridge and eat within three days or freeze straight away if you wish to save it. Oysters and Mussels should be covered with a damp cloth.

What if you do not deliver to my location?

Fishbox is a new company, and we will be adding new locations ongoing. If you're not based in Dubai, please contact us, and we will do our best to assist you.

What time do I have to order by for next day delivery?

Please order by 3 pm for next day delivery. Can I order fish for a particular delivery date or special occasion? Yes, but please call us directly on our hotline or email, please.

Can I cancel my order?

Next day delivery orders must be cancelled before 6 pm the night before delivery, and no charges will be made. For special orders, we require 24hrs notice or the full amount will be charged (this due to us buying the particular fish only for your order). 

Sustainability?

We buy our fish from responsible and accredited fisheries.

 

Terms & Conditions

1. Registering Policy

When registering at Fishbox.ae, please be sure to enter all personal details correctly. By registering with Fishbox, you agree with all Terms and Conditions.

2. Ordering Policy

Just follow our simple order policy as set out on our website. However, due to the nature of our business and where we are located in the world, our availability and prices may change. Please note: seasonality, weather and even flight delays can affect our orders. You may call us on 056 607 3535 for any queries or to place special orders. 

3. Payment Policy

Cash or Credit/Debit card on delivery to your residence; we do not take payment online. Fishbox will not pass on any of your personal details to third parties. 

4. Satisfaction Policy

We undertake to supervise your individual orders personally. In the unlikely event of a problem, please contact the hotline and let us know the nature of any issue and we promise to resolve this within 24hrs.

5. Statement

While every effort is made to ensure all bones are removed from fillets and portions, there can still some left embedded within the fish. Please take care and check thoroughly as Fishbox will not take any responsibility for unseen bones.

6. Cancellation Policy

If you need to cancel your order, please contact us by 6 pm the night before. Kindly note that any cancellation of special individual order requests will be charged in full unless 24hrs notice is given to Fishbox.

We may change the Terms & Conditions at any time. Please check regularly.